Privacy policy

1.1. The data controller is FLY PROTECT Ltd. („ФЛАЙ ПРОТЕКТ“ ООД), UIC 207279323, with its registered office at 30 Bacho Kiro St., floor 1, Oborishte district, 1000 Sofia, Bulgaria ("FlyProtect").

1.2. For questions about your personal data and to exercise your rights:

• email: admin@flyprotect.bg
• phone: +359 878 15 00 12
• address: 30 Bacho Kiro St., floor 1, Oborishte district, 1000 Sofia, Bulgaria

2.1. What you enter into the claim tool (name, email, phone, address, IBAN, flight details and signature) stays in your browser. The PDF and the email text are created on your device. FlyProtect does not receive, see or store this data.

2.2. When the page loads, your browser downloads the PDF library from jsDelivr and the document fonts from the Site. These requests do not carry anything you enter.

2.3. You decide whether and to whom to send the claim. Once you send it to the airline, the airline processes your data as an independent controller.

3.1. When you write to us through the contact form, we receive by email what you enter: email, phone, address if you give it, and the message.

3.2. We use it only to reply to you, on the basis of Article 6(1)(b) of the General Data Protection Regulation (GDPR), and keep it for up to 12 months after our last correspondence.

4.1. When you open the home page or the frequently asked questions, we record your IP address and the approximate location derived from it (country, region, city) to measure visits. The legal basis is FlyProtect's legitimate interest under Article 6(1)(f) GDPR.

4.2. We keep these records for up to 12 months.

5.1. The Site uses necessary cookies that keep your language setting and protect the forms from abuse.

5.2. The Site also uses third-party services that set their own cookies:

• Google Analytics (Google Ireland Limited) for visit statistics;
• Meta Pixel (Meta Platforms Ireland Limited) for advertising measurement, on every page except the claim tool;
• Jivo for chatting with us, on every page except the claim tool.

5.3. These providers may process data outside the European Union under the safeguards GDPR provides. You can block or delete cookies in your browser settings.

6.1. Until it became a free tool, FlyProtect represented passengers before airlines. The data of those clients (names, personal identification number, address, contact details, case documents) is processed only to close their cases and is kept for the periods the law requires.

7.1. The data described in this policy may become available to the providers that run the Site and its email (hosting and mail services) and to the providers in section 5. FlyProtect does not sell personal data or share it with third parties for other purposes.

8.1. You have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, and to data portability. To exercise these rights, contact us using the details in section 1.2.

9.1. If you believe your rights have been infringed, you can complain to the Commission for Personal Data Protection:

• address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria
• email: kzld@cpdp.bg
• website: www.cpdp.bg

10.1. FlyProtect may change this policy by publishing a new version on the Site.